Sociotechnical Plan - Voice AI Chatbot Driven ERP

The recognition and understanding of the ever-growing relationships and interactions between the organizational workforce and workplace technology with the objective of effectuating procedures and processes reflect the sociotechnical structure. The workforce from society represents the social while the organizational structure alongside its technology-driven processes and procedures represents the technical aspects. In this sociotechnical plan technology of focus would be AI Chatbot Driven ERP with which members of the fictional organization's workforce would be communicating and interacting, conforming to a sociotechnical solution within the sociotechnical landscape (Iyer, 2018). It is expedient to mention that a chatbot is an artificial intelligence driven solution with capabilities of providing responses to natural language inputs while attempting to engage in a conversational interaction simulating humans. There are different implementations of chatbots though the bottom line for its appropriate utilization still remains correct query analysis and returning the appropriate result sets to the users. It is expedient to mention, therefore, that in scenarios where inadequate information is provided to the chatbot, it will expedient for the chatbot to engage in probing questions that would permit gathering the information required for answering the query (Reshmi & Balakrishnan, 2016; Haider, 2021). Below is a video synopsis of the sociotechnical plan.

References

Haider, L. (2021). Artificial Intelligence in ERP.

Iyer, S. (2018). 4 reasons to integrate your ERP system with chatbots. Retrieved from

Reshmi, S., & Balakrishnan, K. (2016). Implementation of an inquisitive chatbot for database supported knowledge bases. sādhanā, 41(10), 1173-1178.

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